Refund Policy

1. Overview

This refund policy outlines the terms and conditions under which refunds are provided for registration fees paid for the Africa Public Innovation Training 2026. By registering for the training, you agree to abide by this policy.

2. Refund Eligibility Timeline

Refunds are available based on the date we receive your written cancellation request. The following timeline applies:

3. Cancellation Procedure

3.1 How to Cancel

To cancel your registration and request a refund, please follow these steps:

1. Send an email to workshop@firststrategy.co.uk with subject line: "Cancellation Request - [Your Registration ID]"
2. Include your full name, registration ID, and reason for cancellation
3. Provide the original payment method details for the refund
4. Await our confirmation email within 48 business hours

3.2 Required Information

Your cancellation email must include:

• Registration confirmation number
• Full name as it appears on registration
• Email address used for registration
• Organization name
• Original payment method details
• Reason for cancellation (optional but appreciated)

4. Transfer Options

4.1 Registration Transfer

Instead of cancellation, you may transfer your registration to another person from the same organization. Transfer requests must be received by March 5, 2026, and are subject to the following conditions:

• Transferee must meet any applicable registration criteria
• Transfer fee: ₦10,000 / $7 (administrative fee)
• Both parties must complete transfer documentation
• Original ticket type restrictions apply to transferee

4.2 Transfer Procedure

To transfer your registration:

1. Email workshop@firststrategy.co.uk with both parties' details
2. Complete the transfer authorization form
3. Pay the transfer administrative fee
4. Receive new registration confirmation for transferee

5. Special Circumstances

5.1 Medical Emergencies

In case of medical emergencies preventing attendance, we may offer special consideration. Required documentation includes:

• Medical certificate from a licensed physician
• Documentation must be dated within 7 days of cancellation request
• Refund amount determined on case-by-case basis

5.2 Visa Denials

For international attendees who are denied entry visas to Nigeria:

• Submit official visa denial documentation
• Request must be made within 48 hours of visa denial
• 90% refund (10% retained for administrative costs)
• Applies only to international attendees requiring visas

6. Processing and Timeline

6.1 Refund Processing Time

Once your cancellation is approved, refunds are processed as follows:

• Credit Card Payments: 10-15 business days to reflect on your statement
• Bank Transfers: 5-10 business days for local transfers, 10-20 for international
• Other Payment Methods: Varies by provider (consult original payment terms)

6.2 Refund Method

Refunds are issued using the original payment method whenever possible. If the original method is unavailable, alternative arrangements will be made.

7. Group Registration Refunds

7.1 Group Cancellations

For group registrations (3+ attendees):

• Individual cancellations from group registrations follow standard refund policy
• Group discount may be affected if group size falls below minimum
• Contact our group registration team for group-specific queries

7.2 Partial Group Cancellations

If your group size decreases but remains eligible for group rates, no additional action is required. If group size falls below the minimum for group rates, remaining attendees will be invoiced for the difference.

8. Non-Refundable Items

8.1 Excluded from Refunds

The following items are non-refundable under any circumstances:

• Bank transaction fees and currency conversion charges
• Optional add-ons (workshop materials, special sessions)
• Accommodation packages booked through third parties
• Travel expenses and related costs
• Administrative fees for registration transfers

9. Training Cancellation by Organizers

9.1 Full Training Cancellation

In the unlikely event that the Africa Public Innovation Training 2026 is cancelled by the organizers:

• 100% refund of all registration fees
• Refunds processed within 30 days of cancellation announcement
• Option to transfer registration to next year's training

9.2 Postponement or Format Change

If the training is postponed or changed to a virtual format:

• Attendees may choose full refund or transfer to new dates/format
• Decision must be communicated within 14 days of announcement
• Virtual training participation may qualify for partial refund

10. Contact and Support

10.1 Refund Inquiries

For questions about refunds or the cancellation process:

• Email: workshop@firststrategy.co.uk
• Phone: +234 817 516 1085 (Refunds Department)
• Hours: Monday-Friday, 9:00 AM - 5:00 PM WAT

10.2 Dispute Resolution

If you disagree with a refund decision:

1. Submit written appeal to appeals@innovatepublic.africa
2. Include all relevant documentation and correspondence
3. Appeals are reviewed within 10 business days
4. Decision of the appeals committee is final